Privacy Policy. House of Vapes Australia
Privacy Policy – House of Vapes Australia
At House of Vapes Australia, we respect your privacy and are committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, make a purchase, or interact with our services.
Information We Collect
When you shop with us online or in-store, we may collect personal details such as your name, date of birth (to confirm you are over 18), postal address, email address, and phone number. For payment purposes, we collect billing information and credit or debit card details, which are processed securely via trusted payment gateways. If you create an account, we store your login credentials along with your order history and preferences. We also collect technical information such as your IP address, device type, browser, and browsing behaviour using cookies and analytics tools to improve our website performance.
How We Collect Your Information
We collect your personal information directly from you when you place an order, register an account, sign up for our loyalty program, or contact us by email, phone, or through our online forms. Additionally, we gather information automatically through cookies, tracking pixels, and website analytics to help us understand how customers interact with our site and enhance their shopping experience.
How We Use Your Information
Your personal information is used to process and deliver your orders, verify your age to ensure compliance with Australian vaping laws, and provide customer support. We also use this information to improve our website, products, and services, send promotional offers and updates (only if you have opted in), and meet our legal obligations.
Disclosure of Your Information
We only share your personal information with trusted third parties such as payment processors, delivery couriers, and marketing platforms when necessary to complete your order or provide our services. In some cases, we may be required to disclose information to government agencies or legal authorities to comply with Australian laws. We never sell or rent your personal information to third parties.
Data Security
House of Vapes Australia takes your privacy seriously and uses industry-standard measures to safeguard your data. This includes SSL encryption on our website, secure payment gateways, and restricted access to customer records. We take reasonable steps to prevent misuse, loss, unauthorised access, or disclosure of your personal information.
Cookies and Tracking
Our website uses cookies to provide a smoother and more personalised browsing experience. Cookies help us remember your preferences, track website performance, and improve our marketing. You can disable cookies in your browser settings, but some site features may not work correctly without them.
Accessing and Updating Your Information
You have the right to access the personal information we hold about you and to request corrections if your details are inaccurate or outdated. To request access or make updates, please contact us using the details provided at the end of this Privacy Policy.
Marketing Communications
We will only send you marketing messages if you have given us consent. If you wish to stop receiving promotional emails or SMS messages, you can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Overseas Data Transfers
Some of our trusted service providers may store or process information outside of Australia. In such cases, we take steps to ensure that your personal information is handled following the Australian Privacy Principles or equivalent privacy standards.
Changes to This Policy
We may review and update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
House of Vapes Australia
Email: [Info@houseofvapes.com.au]